Emergency Response

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If you’re working on our around our pipeline, it’s important you can identify a pipeline leak and how to respond in an emergency situation.

How To Identify A Pipeline Leak

Despite all precautions, leaks may occur from a pipeline system. Any of the following events along the pipeline easement could indicate a pipeline leak:

  • A hissing or roaring sound.
  • Any unusual odour near the pipeline.
  • Dead or discoloured vegetation in an otherwise green location.
  • Fire.

In Case Of Emergency

If you know or suspect that a gas pipeline is leaking or damaged:

  • Your safety is your first priority.
  • Leave the area immediately.
  • Avoid creating sparks - do not use vehicles, mobile phones and cameras, cigarettes, matches or lighters that could ignite the gas.
  • Immediately notify the pipeline controller on the Pipeline Emergency free call number, 1800 625 665. Give your name, telephone number, and a description of the leak and its location.
  • Call the Police on 000 if you do not know who operates the pipeline.